Customer Care


Customer Care

Personal service is of utmost important to us.

 For all questions or concerns, please contact Abigail directly at 773-383-7345.

 

Shipping Times & Rates

Currently we are only able to accept online orders to shipping addresses within the United States, and do not ship internationally. To ensure the secure delivery of your order, Abigail Heche does not ship orders to post office boxes. 

For each address within the United States, the following charges apply: 

 

Ground shipping: (value less than $300) $20

Express shipping: $25. Please allow 3-4 business days. 

Next-day delivery:  $35 with signature confirmation. 

Sunday and holiday delivery is not available. 

 

Availability 


Most items are available for immediate delivery. However, due to our unique selection some items may be temporarily unavailable. If this is the case, you will be notified via the e-mail you provide that your item will be Special Ordered. An estimated delivery date will be given and your order will be processed upon your approval. Please note that Special Orders and Sale items are Final Sales.

 

Timing 

Please allow two-three business days for processing.

 

Taxes


Michigan residents are subject to a 6% sales tax.

 

Credit Cards

AbigailHeche accepts the following credit cards:

American Express 

Mastercard

Visa

Discover

AbigailHeche also accepts payments through Paypal 

Returns and Exchanges

Items are accepted for credit or exchange if returned without use or damage within 15 days, accompanied by a sales receipt.  Without exception, any merchandise returned without prior authorization and its accompanying RMA# clearly written on the outside of all packages will NOT be accepted from the courier. This includes gifts purchased for third parties in other states. 
 For approval call 773-383-7345. 
If merchandise arrives damaged or if items are missing from the shipment, the customer is responsible for filing a claim with the carrier. For this reason, we recommend keeping all packaging until the items are examined.


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